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Тренинги, Курсы, Обучение — Agile, Scrum, OKR
Тренинги, Курсы, Обучение — Agile, Scrum, OKR
Тренинги, Курсы, Обучение — Agile, Scrum, OKR
17 October, 2022 г.
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What is in a service blueprint?

A service blueprint is a document that describes the process of delivering a particular service. It can be used to define and…

What is in a service blueprint?

A service blueprint is a document that describes the process of delivering a particular service. It can be used to define and standardize the process, and it can also provide a common understanding among all team members. A service blueprint is useful when you want to improve the quality of your services or create new ones. The blueprint will help you determine whether you need more staff, better technology, or both.

A service blueprint should include:

  • A description of the product or service being offered
  • An overview of how it's delivered
  • The value proposition
  • Details about each step in the process

A service blueprint is a visual representation of your service that helps you and your team understand it, communicate it, and change it. It can help you:

  • Understand the purpose of your service: To make a customer's life easier by making their problem disappear.
  • Learn more about what the customer needs; this helps you better serve them in the future.
  • Understand the components of your service that are working, and which ones need improvement or replacement.

The blueprint outlines the specific steps involved in providing that service, including any information about what materials are needed and how to use them. It also includes details about how long each step takes, so that if something goes wrong, a team member can look at their watch and know where to go back to fix things up.

Why do we need service blueprints?

We need service blueprints because the world has changed.

The world has changed in that it is now a place where people are more mobile and more scattered, and companies can no longer rely on their employees being in one place at any given time.

It's also a world where customers are also more mobile and scattered, which means they're expecting more from their service providers. They expect them to be able to provide excellent service wherever they are.

But how do we do that? How do we make sure our services are available everywhere, at all times? The answer: Service Blueprints!

A service blueprint is a design document that outlines the steps involved in providing a particular type of service. It explains how each step will work and what technology or tools will be used at each step along the way. This enables you to design your services from the ground up with scalability in mind so that you can easily adapt them as needed based on changing conditions or new opportunities.

Service blueprints are an easy way to document and communicate the services your organisation provides. They're also a great way to make sure that your customers are getting the best possible experience with your company.

Service blueprints help everyone in your business understand what customers should expect from the services you provide. This includes employees who interact with customers most often, as well as executives who need to have a clear understanding of how the company works.

By developing service blueprints, you can get everyone on the same page about exactly what kind of experience they should be providing for customers. You can also use them as a tool for measuring customer satisfaction over time and adjusting your approach accordingly.

Service blueprints will help you create an environment where every employee is focused on providing excellent service to each customer they encounter—and that means happier customers!

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